Cookie Club terms & conditions

Cookie Club T&Cs

By purchasing a Cookie Club subscription box from Bom Bom Patisserie you are agreeing to our terms and conditions.

Shipping schedule

Cookie Club boxes are sent out on a monthly basis, usually in the first week of each month. This day may be subject to change if there are production issues or postal network issues. All boxes are sent by a Next Day delivery service, which aims to deliver within 24 hours of posting, although delivery may take longer in some cases. We cannot be held responsible for incorrectly entered delivery addresses or parcels that cannot be delivered due to refusal or business closures, but if you get in touch as soon as you realise there is a problem we will do our best to assist. It is your responsibility to ensure your address is accurate and up to date.

Changes to your shipping address

If you need to change your shipping address it is no problem, but please email us at contact@bombompatisserie.com to inform us of the change. The customer portal does allow you to add a new address to your account, but this will not be applied to your orders so its important to email to ensure the new address is applied to order. Unfortunately, we cannot be held responsible if a box is sent to an old address if we haven't been informed at least 5 days prior to the shipping date.

 

We will not be able to refund any costs related to incorrectly entered details. If a delivery attempt is unsuccessful, our courier will attempt redelivery up to three times, although delays in delivery may affect the condition of the product. We cannot be held responsible for degradation of the product due to missed deliveries. If it appears there is no issue with your delivery address, and you have not been notified of an attempted delivery, please allow 72 hours for your box to arrive before contacting us and we will be happy to assist.

New subscription cut off

Cut off for new subscriptions for the following month is by 23:59pm on the last day of each prior month, although in some cases it may not be possible to add a new subscription before the last day of the month if we have no further availability (i.e. we have reached the maximum number of orders we can fulfil with our production capability).

Subscription cancellation cut off

In order to receive a Cookie Club box for a particularly month, a customer must have had an order successfully processed (with payment cleared) in the previous month.

Customers with recurring subscriptions are billed for their box on the same day in each month which is the same day that they originally signed up to Cookie Club. For example, a customer signing up on April 15th would be billed on April 15th for their May subscription box, and would be billed again on May 15th for their June box, and so on. If the subscription period was longer than monthly, e.g. 3-monthly, the subscription would be billed every 3 months on the same day of the month as the original charge.

Customers wishing to cancel their subscription must do so before their monthly bill date, otherwise the order will be processed and added to the shipping queue for the following month. It is the responsibility of the customer to manage their subscription by contacting Bom Bom Patisserie for assistance at least 2 days prior to their bill date. Bom Bom Patisserie reserves the right to deny refunds of charges that have already been processed.

Shipping dates for 2021 are summarised below (note, these may be subject to change):

Shipping dates

The following table summarises the shipping dates for each month in 2021.

Subscription box month	Ships week commencing
January	January 11th
February	February 1st
March	March 1st
April	March 29th
May	May 10th
June	June 7th
July	July 5th
August	August 2nd
September	September 6th
October	October 4th
November	November 1st
December	December 6th

Delivery restrictions

We choose to provide a next day delivery service to ensure our products arrive as fresh as possible. This places some restrictions on postcodes to which we deliver. As a general rule, our courier can deliver to mainland UK excluding the Scottish Highlands. If you are unsure whether it will be possible to post to your address, please contact us prior to ordering.

Collection from store

If you would like to collect from store, please order as normal with delivery included and let us know by emailing to contact@bombompatisserie.com that you wish to collect. We will then let you know the collection delivery window (usually the Tuesday of the delivery week as listed above) and include a £5 Bom Bom voucher in your box to compensate for the delivery charge.

Damaged or missing goods

Shipping times on site are as targeted ‘estimates’. The arrival of your box may extend outside of the window estimated by our courier. If your box arrives damaged or has items missing, please take photos and send them to us with details by email to contact@bombompatisserie.com as soon as possible in order for us to remedy the situation. We will not be able to act upon any reports of damaged or missing goods if not reported within 3 days of the shipping date.

Payments

After your initial payment (which is taken on the day you sign up), your recurring payment method will be billed automatically on the same day of each calendar month that you signed up, until your subscription is cancelled. If you pre-pay for boxes for 3, 6 or 12 months you will pay upfront for the cost on the day you sign up, and be automatically billed every 3, 6 or 12 months on the same day of the month you signed up initially.

It is your responsibility to ensure your payment method details are valid and up to date. Incorrect or expired payment details may affect your delivery. Your payment method can be managed through your subscription login. All payments must be cleared before you are able to receive your subscription box. We have the right to cancel your subscription if we encounter payment issues that cannot be resolved. 

Auto-renewal

All subscriptions will automatically renew by default (monthly, 3 monthly, 6 monthly and annually), unless you're signing up for a gift subscription; gift subscriptions will automatically cancel at the expiry date. You can however cancel your auto-renewing subscription at any time and prevent from renewing by following our cancellation procedure before your monthly renewal date for the next box is met.

Cancellations

We’d be sad to see you go, but of course you can cancel your Cookie Club subscription at any time without any hidden fees. You can do this by logging into your account and clicking ‘manage subscriptions’, or by emailing us at contact@bombompatisserie.com. You must cancel your box prior to your monthly billing date if you do not wish to receive a box the following month(s). Any requests to refund charges already made may be denied (but still fulfilled). Cancellation of a pre-paid subscription (3, 6 or 12 month pre-payment), will result in the subscription period not being renewed. You will still receive the remaining boxes of the pre-paid period you have paid for. We do not offer refunds for customers who wish to cancel a pre-paid subscription part way through the period, but will still fulfil the remaining boxes due in that period.

As our boxes contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your subscription in line with the details set out above.

Changes to terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

We reserve the right to change our subscription prices at any time, but will notify existing subscribers at least one month prior to changes to allow time for customers to cancel their subscription if they so wish. Price changes will only come into force when a subscription is due for renewal (i.e. a price change 3 months into a 12 month upfront subscription period would only be applied at the 12 month renewal date). Price increases are sometimes necessary due to increasing ingredients, labour and administrative costs related to providing this service. We are committed to providing fair pricing and will only increase prices where absolutely necessary.

Events outside our control

Sometimes, events occur which are out of our control (known as Force Majeure events), not limited to, but for example, severe weather, fires, floods, epidemics/pandemics, impossibilities to use transport affecting delivery, outages of electricity and telecommunications and so forth. We cannot be liable or responsible for failed or late deliveries in a Force Majeure event situation, but will of course will work to remedy the situation as quickly as possible.

General communication

We are a friendly team of people at Bom Bom Patisserie and we really want to make your Cookie Club experience as good as it can be. If you have any concerns, queries or issues, please do not hesitate to get in touch at any time, and we will do everything we can to help.